ExAI Support
Write to us: developer@ppllaunchpartners.com. We'll answer by email.
For your privacy, don't include details about your relationship or your diagnosis in the email: just tell us what happened in the app and on which phone.
Cancel your subscription
It's canceled in the store, not in the app:
- iPhone: Settings › your name › Subscriptions › ExAI › Cancel Subscription.
- Android: Google Play › your profile picture › Payments & subscriptions › Subscriptions › ExAI › Cancel subscription.
Restore a purchase
In the app, on the plans screen, tap "Restore purchase".
Delete your account
In the app: You › Account › Delete my account.
Before paying: on the plans screen, "Delete my data".
Without the app: write to us at developer@ppllaunchpartners.com from the email of the Apple or Google account you linked, and we will delete your account.
An account you never linked has nothing that lets us recognize it as yours outside your phone; that is why it is deleted from the app.
What's deleted and what stays: section 9 of the Privacy Policy.
ExAI is a guidance tool. It isn't therapy, it doesn't replace a mental health professional, and it isn't an emergency service. If you're in danger, call your local emergency number.